Mind Express FAQ's

Features:

Which symbol sets are available on Mind Express 4?

The following symbol sets are available in Mind Express 4:

PCS
Symbol Stix
Beta
Widgit
Picture This
Picto
Bliss
Schlera

NB. Bliss and Symbol Stix are provided for free as part of license.

Which voices are available voices on Mind Express 4?

	MIND EXPRESS 4	SMART 2	ZINGUI PLUS
REALSPEAK	Emily/Serena/Daniel	Emily/Daniel	Emily/Daniel

To hear samples of Realspeak voices please select from the links below:

Emily:

Serena:

Daniel:

	MIND EXPRESS 4	SMART 2	ZINGUI PLUS	ALLORA
ACAPELA ADULT	Lucy/Rachel/Graham/Peter	Lucy/Graham	Lucy/Graham	Lucy/Graham
ACAPELA CHILD	Harry/Rosie	–	–	Harry/Rosie

For an Acapela text to speech demo, please visit www.acapela-group.com

Which file formats are supported in Mind Express 4?

The following file formats are supported by Mind Express 4:

sounds: wav, mp3, wma, aif
pictures: bmp, jpg, jpeg, png, gif, wmf, emf
video: wmv, mpg, mpeg, avi, mp4, mov, mkv

Settings:

How can I share the Media Library over a network?

To use the Mind Express 4 Media Library over a network, the file globalsettings.xml has to be edited on every computer that will make use of the network share. This can be done as follows:

Navigate to the Mind Express 4 settings folder:
- on Windows XP: C:Documents and SettingsAll UsersDocumentsMind ExpressSettings.
- on Windows Vista, 7 and 8: C:UsersPublicDocumentsMind ExpressSettings.
Right click on the file globalsettings.xml and select Open with… Notepad.
Edit the path of all Media Library subfolders (marked in yellow in the image):
- By default all paths refer to the location on the local computer (C:Documents and SettingsAll UsersDocumentsMind ExpressMediaLib). E.g.: <Setting key=“DocumentFolder” value=“C:Documents and SettingsAll UsersDocumentsMind ExpressMediaLibDocuments”/>
- The edited path should refer to the location of the shared Media Library on the network. E.g.: <Setting key=“DocumentFolder” value=“name_of_the_network_computerAllUsersDocumentenMind ExpressMediaLibDocuments”/>
Also edit the path of the Media Library cache folder, <Setting key=“ResolversFolder” value=“C:UsersPublicDocumentsMind ExpressResolvers”/>.
Repeat this for every computer that will make use of the network share; copying globalsettings.xml to every computer should suffice.

It also needs to be noted that sharing the Media Library on a network means it becomes possible for several persons to try and edit a certain document on the network. This will not work. We recommend you make sure only one person at one time tries to edit a certain document.

Which E-mail add-on settings do I need to use?

TAB	SETTING	DESCRIPTION
User	User name	only if Mind Express is used by different users
User	Email address	email address
User	Password	Mind Express user password, not the email account password – only if there are multiple Mind Express users on the pc
Server Settings	Incoming	provider-specific incoming email server
Server Settings	Outgoing	provider-specific outgoing email server
Server Settings	Account name	email address
Server Settings	Password	email account password
Server Settings	Authentification required for outgoing messages	whether the above data should also be used for outgoing messages
Advanced	Portnumber of incoming email	incoming email portnumber
Advanced	SSL for incoming email	whether SSL should be used for the incoming connection
Advanced	Portnumber of outgoing email	outgoing email portnumber
Advanced	SSL for outgoing email	whether SSL should be used for the outgoing connection

Provider-specific settings overview

SETTING:	GMAIL	HOTMAIL	YAHOO
INCOMING	pop.gmail.com	pop3.live.com	pop.mail.yahoo.com
OUTGOING	smtp.gmail.com	smtp.live.com	smtp.mail.yahoo.com
AUTHENTIFICATION	checked	checked	checked
PORT INCOMING	995	995	995
SSL INCOMING	checked	checked	checked
PORT OUTGOING	587	587	465
SSL OUTGOING	checked	checked	checked

Gmail account settings:

Open up the Gmail account
Click on the gear in the upper right corner and click onSettings
Go to tab Forwarding and POP/IMAP
Select Enable POP for all mail and click Save Changes

If you connect your Gmail account to Outlook, make sure the e-mails are stored on the server.

Hotmail account settings:

Open your Hotmail account
Click on the gear in the upper right corner and click on More mail settings
Click on Connect devices and apps with POP under Managing your Account
Under POP, select Enable and Don’t let another program delete messages from Outlook and click Save

Alternatively, you can use the ISP’s server for outgoing messages.

Issues:

My function keys no longer respond, how can I sort that out?

The function keys (e.g. F2 for edit mode) may no longer respond if Mind Express is restarted after crashing or being closed improperly. This is due to conflict that arises between the hooks (supporting pieces of software) that have failed to shut down properly with the original instance of Mind Express and the hooks that are launched with the new instance of Mind Express. It can be remedied as follows:

Shut down Mind Express
Press Ctrl+Alt+Del and end all remaining HMHelp32.exe and HMHelp64.exe processes
Restart Mind Express

Alternate ways of doing this are logging off and on to Windows or rebooting the computer.

HMHelp32.exe / HMHelp64.exe error

An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access denied.
This error indicates that the installer is trying to overwrite a file that is already in use. The error can usually be fixed by closing Mind Express 4 and clicking retry.

If this doesn’t stop the error from appearing, it is usually because of processes that stayed active after a previous instance of Mind Express 4 crashed – in particular the files HMHelp32.exe and HMHelp64.exe (in directory C:Program FilesMind Express 4 or C:Program Files (x86)Mind Express 4). These processes can be shut down manually from the Task Manager. Alternatively, you can simply log off and on again to your Windows account.

How do I deal with Camera add-on performance issues?

If you experience a low frame rate in the camera image preview in Mind Express 4, please take the following into consideration:

The size of the preview tile in Mind Express 4 should be bigger than the resolution of the camera image.
If the preview tile is smaller than the camera image, Mind Express has to scale down the camera image, which can dramatically lower the performance and frame rate of the camera. If the preview tile is bigger than the camera image, Mind Express will display the camera image in its original size. No upscaling will occur and the performance will not be affected.
Once a picture is taken, it will be scaled to optimally fill the tile in which it is shown.

On the Mobi 2, the camera image resolution is set to 640×480. The screen resolution is 1024×768.

How to’s:

How do I find out what version of Mind Express I am using?

Select Help > License Info…

How do I find out what is the latest version of Mind Express?

Visit www.mindexpress.org and the latest version number will be listed there.

How do I update Mind Express 4?

If your computer that you want to update is connected to the internet then in Mind Express select Help > Check for updates… and follow the onscreen instructions.

If the computer you are trying to update is not connected to the internet then you can download an update file from www.jabblasoft.com and copy to a memory stick. Then close Mind Express on the computer you want to update and then run the update file from the memory stick to update Mind Express to the latest version.

How can I install Mind Express 4 on a computer or device without a DVD player?

You can copy the contents of a Mind Express 4 DVD to a USB flash drive and perform the setup in the same way as you would when running it from the DVD.

If you copy the contents of a Mind Express 4 demo DVD to a USB flash drive, please remove file democd.ini first; this allows you to indicate whether you want to install the HASP or PCGuard version of the software.

How can I update my license?

Go to Help > License Info
Click Update License
Enter your Mind Express serial number and click Next
Select ‘I want to remove this license’ and click Next
Select ‘I wish to automatically remove this license by means of the internet (recommended)’ and click Next
If no internet connection is available or the Jabbla web server is down, do the following:
- Click Previous
- Select ‘I wish to request my removal code by telephone or I already have a removal code’ and click Next
- Contact unlock@jabbla.com with your serial number and request a removal code
- Enter the removal code and click Next
Your Mind Express license will be suppressed. Click Finish.

How can I update my HASP key?

Make sure the HASP key is inserted in the USB port of your device or computer.
Surf to www.tnisoft.com
Enter the Mind Express serial number printed on the key (MExxxx) and enter your e-mail address. If the serial number begins with the letter S, first follow these steps:
- Surf to www.jabblasoft.com
- Save and/or execute the file
- Enter your data and click Check. We will send you a new serial number as soon as possible

Click ‘Get Update’. You will receive an e-mail with a link to the update file within five minutes.
Click the link in the e-mail and save and/or execute the file. Confirm that you want to allow the program to make modifications.
In the Jabbla Key Update window:
- Select your HASP key and press Update HASP.
- Press Key info if you want to check the contents of your license.

A confirmation message is displayed. Press Key info to see which modifications were made.

Please contact us (support@techcess.co.uk) if any of these steps fail.

How can I see to which components my license gives access?

The following indicators are used in Help > License info:

Black: symbol set files and license present
Light grey: no license present for symbol set
Dark grey*:
- Symbol set files not present.
- Symbol set unchecked in menu Tools > Symbol sets.
- Symbol set doesn’t exist in current language.

How can I extend the demo period?

Please contact Techcess if you want to extend your demo period.

How can I set an image for a cell that plays music/video?

There are three ways of doing this:

You can select a symbol for a cell (as you do with any other cell) and tie a song or video to it by using the action Music And Video > Open File.
You can also create a dynamic list, add multiple song or video cells to it in the way described above and then add cells to the grid to view and scroll through the dynamic list.
The most dynamic way of handling this is by making a folder with music and/or video files and images with corresponding names (e.g. hey_jude.mp3 and hey_jude.jpg), and then adding cells with the action Music And Video > Browse through folder (under Advanced) to the grid. Music files without a corresponding image will be displayed with the standard music note symbol, video files with the standard tripod movie camera symbol.

How can I play mp4 files?

MP4 files are not supported by default by Mind Express 4. You can either choose to convert your mp4 files to a supported file format, or you can do the following:

Download K-Lite from this location.
Run the setup
For the best results, make sure you select “Profile 2: Default (without player)” and “No thanks. I don’t want any of the above”.
You should now be able to play mp4 files in Mind Express 4.

How can I make a phone call with the Mobi 2?

In order to be able to make phone call from Mind Express 4 with the Mobi 2, make sure the Mobi 2 option is checked in Tools > Add-ons. If this isn’t the case, check the item and click OK twice to restart Mind Express 4. The Mobi 2 functions will now be installed.

Now you can edit your communication grid and add a cell with the action Mobi 2 > Microphone On and a cell with the action Mobi 2 > Microphone Off. The caregiver can then click on the first cell whenever she wants to say something during a call.

At the end of the call, she can click on the second cell to turn the microphone off again. Alternatively, the action Mobi 2 > Microphone Off can be added to the cell that is used for exiting the call page. Another option is to add the action Mobi 2 > Microphone Off to both the cell Answer and the cell Hang up. This ensures that the microphone is always off by default when starting a phone call.

How can I navigate an interactive voice response (IVR) when making a call with Mind Express 4?

IVR menus cannot actually detect which button you press, but respond to corresponding tone sent when the button is pressed. By creating a telephone keypad page in which each tile plays the corresponding DTMF tone, you can navigate through IVR menus.

How can I link a dynamic list to a specific document?

To link a dynamic list to a specific file, do the following:

Go to the dynamic list editor via menu Tools > Dynamic Lists.
Create a new list or edit an existing list. The asterisk (*) indicates that the list is a general list. If there’s no asterisk, the list is linked only to the document.
Select ‘Location: Current Document’ in the drop-down list.
Click ‘OK’. A new list is added, or the existing list is displayed without the asterisk.
The dynamic list is now linked solely to the current document and will no longer be available from other documents.

How can I restore the default prediction lists?

The default prediction lists can be downloaded from this link. To restore the prediction lists from a certain language, extract all files from that language to:

On Windows Vista, 7 and 8:
C:UsersPublicDocumentsMind ExpressPrediction
On Windows XP:
C:Documents and SettingsAll UsersDocumentsMind ExpressPrediction

How can I restore the default dictionaries?

The default dictionaries can be downloaded from this link. To restore the pronunciation dictionaries from a certain language, extract all files from that language to:

On Windows Vista, 7 and 8:
C:UsersPublicDocumentsMind ExpressDictionary
On Windows XP:
C:Documents and SettingsAll UsersDocumentsMind ExpressDictionary

How can I use Mind Express 4 with Skype?

Skype can be controlled using the Windows Control actions in Mind Express 4. To use Skype more effectively, the following is recommended:

Start up Skype normally and check all “do not show this message again” in every pop-up window that appears.
Set hotkeys for the actions you use most often: support.skype.com

How do I backup user settings?

To back up user data like email settings, dictionaries, address books etc:

Select File > Export > User Data, select the data you wish to back up and press OK.
Select the location where you want to save the data and supply a file name when prompted and then press the ‘Save’ button
You can then restore user data a later date if necessary using File > Import > User data

These can be copied for back-up purposes or for use on other devices.

How can I make my computer start up in Mind Express on Windows 8?

Go to the Windows App Store and download and install the free upgrade to Windows 8.1
In Windows 8.1, go to Control Panel > Appearance and Personalization and click Taskbar and Navigation
Click on the Navigation tab.
In the Start Screen section, check the box “When I sign in or close all apps on a screen, go to the desktop instead of Start”

How do I back up User setup or transfer to another device?

To back up a user document and all associated linked documents, images, sounds, music and videos

Select File > Export > Current Document
Select the location where you want to save the user document and supply a file name. It is recommended that you use the same file name but put a date after it. This means that each time you do a backup after programming you will have multiple backups that you can return to.
Then press the ‘Save’ button, tick all of the options under Export and then press OK.
You can then restore the user document later or import to another device if necessary by using File > Import > Document.

What do you want to do now?

Go to the Mind Express resource site

Contact Techcess

Go to the main Techcess website