Mind Express FAQ's

The following symbol sets are available in Mind Express 5:

NB. Bliss and Symbol Stix are provided for free as part of license.

To hear samples of Realspeak voices please select from the links below:

Emily:

Serena:

Daniel:

For an Acapela text to speech demo, please visit www.acapela-group.com

The following file formats are supported by Mind Express 5:

To use the Mind Express 5 Media Library over a network, the file globalsettings.xml has to be edited on every computer that will make use of the network share. This can be done as follows:

It also needs to be noted that sharing the Media Library on a network means it becomes possible for several persons to try and edit a certain document on the network. This will not work. We recommend you make sure only one person at one time tries to edit a certain document.

Provider-specific settings overview

Gmail account settings:

• Open up the Gmail account
• Click on the gear in the upper right corner and click onSettings
• Go to tab Forwarding and POP/IMAP
• Select Enable POP for all mail and click Save Changes

If you connect your Gmail account to Outlook, make sure the e-mails are stored on the server.

Hotmail account settings:

• Open your Hotmail account
• Click on the gear in the upper right corner and click on More mail settings
• Click on Connect devices and apps with POP under Managing your Account
• Under POP, select Enable and Don’t let another program delete messages from Outlook and click Save

Alternatively, you can use the ISP’s server for outgoing messages.

The function keys (e.g. F2 for edit mode) may no longer respond if Mind Express is restarted after crashing or being closed improperly. This is due to conflict that arises between the hooks (supporting pieces of software) that have failed to shut down properly with the original instance of Mind Express and the hooks that are launched with the new instance of Mind Express. It can be remedied as follows:

Alternate ways of doing this are logging off and on to Windows or rebooting the computer.

An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access denied.
This error indicates that the installer is trying to overwrite a file that is already in use. The error can usually be fixed by closing Mind Express 5 and clicking retry.

If this doesn’t stop the error from appearing, it is usually because of processes that stayed active after a previous instance of Mind Express 5 crashed – in particular the files HMHelp32.exe and HMHelp64.exe (in directory C:Program FilesMind Express 4 or C:Program Files (x86)Mind Express 5). These processes can be shut down manually from the Task Manager. Alternatively, you can simply log off and on again to your Windows account.

If you experience a low frame rate in the camera image preview in Mind Express 5, please take the following into consideration:

On the Mobi 2, the camera image resolution is set to 640×480. The screen resolution is 1024×768.

If your computer that you want to update is connected to the internet then in Mind Express select Help > Check for updates… and follow the onscreen instructions.

If the computer you are trying to update is not connected to the internet then you can download an update file from www.jabblasoft.com and copy to a memory stick. Then close Mind Express on the computer you want to update and then run the update file from the memory stick to update Mind Express to the latest version.

You can copy the contents of a Mind Express 5 DVD to a USB flash drive and perform the setup in the same way as you would when running it from the DVD.

If you copy the contents of a Mind Express 5 demo DVD to a USB flash drive, please remove file democd.ini first; this allows you to indicate whether you want to install the HASP or PCGuard version of the software.

Please contact us (support@techcess.co.uk) if any of these steps fail.

The following indicators are used in Help > License info:

There are three ways of doing this:

MP4 files are not supported by default by Mind Express 5. You can either choose to convert your mp4 files to a supported file format, or you can do the following:

In order to be able to make phone call from Mind Express 5 with the Mobi 2, make sure the Mobi 2 option is checked in Tools > Add-ons. If this isn’t the case, check the item and click OK twice to restart Mind Express 5. The Mobi 2 functions will now be installed.

Now you can edit your communication grid and add a cell with the action Mobi 2 > Microphone On and a cell with the action Mobi 2 > Microphone Off. The caregiver can then click on the first cell whenever she wants to say something during a call.

At the end of the call, she can click on the second cell to turn the microphone off again. Alternatively, the action Mobi 2 > Microphone Off can be added to the cell that is used for exiting the call page. Another option is to add the action Mobi 2 > Microphone Off to both the cell Answer and the cell Hang up. This ensures that the microphone is always off by default when starting a phone call.

To link a dynamic list to a specific file, do the following:

The default prediction lists can be downloaded from this link. To restore the prediction lists from a certain language, extract all files from that language to:

The default dictionaries can be downloaded from this link. To restore the pronunciation dictionaries from a certain language, extract all files from that language to:

Skype can be controlled using the Windows Control actions in Mind Express 5. To use Skype more effectively, the following is recommended:

To back up user data like email settings, dictionaries, address books etc:

These can be copied for back-up purposes or for use on other devices.

To back up a user document and all associated linked documents, images, sounds, music and videos