Make sure the 2nd display is enough charged.
If the battery is enough charged, make sure the options ‘Audio’ and ‘Text’ are ON in the ‘Second Display’ settings menu.
Update the Allora software to version 183 or higher, and the 2nd display firmware to version 31 or higher (see Downloads section for downloads and instructions).
When finished, dock the 2nd display in the Allora. Now you can test both the data and power connection between the 2nd display and the Allora:
If one of the steps explained above is not working, then try to redock the 2nd display and repeat the steps. Dock it firmly in the Allora. If the issue remains, the device needs further investigation.
You can check the actual firmware and actual MAC address with a key combination.
Make sure the 2nd display is ON. Press and hold the volume “-“ button on the 2nd display. While holding the volume “-“ button, press briefly on the on/off button of the 2nd display and release it. The firmware and MAC address will now be displayed.
You can check the battery status in 2 ways:
By pressing the on/off button once. A battery indicator will be shown on the 2nd display screen. If the 2nd display firmware is v.31 or higher, then the indicator will be a battery icon, in some cases combined with a lightning bolt icon (charging) or power plug icon (fully charged).
You probably have Allora software version 220.127.116.11. Please update the Allora software to the latest version.
Make sure the 2nd display is enough charged. Approx. 15 minutes of charging should be enough for a drained 2nd display.
If you have swapped 2nd displays recently, you might have to dock and undock the 2nd display 2 or 3 times before the MAC address is taken over by the Allora and the BlueTooth connection comes up. The displayed MAC address of both the Allora (press Fn+V to display) and the MAC address of the 2nd display (read “How to check 2nd display firmware/MAC address“) have to match.
By default there is no pin code in the device. If your SIM card doesn’t require a pin code, then you should enter pin code ‘0000’. If connection continues to fail, then maybe the pin code wasn’t entered correctly for 3 times in a row, and you might need to put the SIM card in a GSM to unlock the card with the PUK code.
An overview of the options can be found here.
Type #resetmenupwd# and hit the validate (‘V’) button to reset the menu password.
Connect the device to a PC using Active Sync or Windows Mobile Device Centre. Copy the necessary repair files to the Allora 2. These files can be downloaded from the Allora 2 Downloads section.
If your Allora software version is 18.104.22.168 or lower, and you have an ABC keyboard, then the recording or message should be stored under the ‘K’ key instead of the ‘A’ key. This is a bug and is solved in the next software update (v22.214.171.124 or higher).
You probably have an Allora 2 device with a serial number between AL2 2453 to AL2 2485.
Please update the Allora to the latest software version (v204 or higher). Check the Downloads section for the latest version.
This is possible if the 2nd display can’t be detected immediately after the restore, because it is out of range (BlueTooth). The Allora is in fact sending the audio to the 2nd display, which isn’t available. To solve this issue, browse in the menu to the 2nd display settings and disable the 2nd display audio. When the 2nd display is back in range, you can enable this setting again.
Due to a change in hardware, this problem may occur on devices with a serial number between AL2 2453 and AL2 2464 (12 devices in total). Please perform the Allora 2 software update in the Dowloads section to fix this issue.
The charger port of the Allora 2 may seem loose (can be moved for about 2 mm), but it is built this way with a purpose. The tolerance will prevent it from breaking/damaging easily due to a shock or by pulling the charger.
Since AL2 2029 or higher, the Allora has been produced with a new image (version 3). This image is more stable and should prevent the stuck-on-boot issue from occurring. It will also increase boot time with about 8 seconds.
You can connect a USB keyboard using the USB port on the side of the Allora. It will work instantly. The special functions are located under the Function keys: F1=stop sound / F2=favorite / F3=triangle button / F4=X / F5=V / F6=Fn / F7=memory button / F8=music button.
Voice combinations can be checked for compatibility and size with a software tool which can be found here. A maximum total size of 450Mb is recommended.