An overview of the options can be found here.
Download and install the latest firmware (v38) for your Smart 3 from the Service > Downloads section.
Read also “How to connect the Smart to a computer“.
If you have problems connecting the Smart, then follow these steps:
In Mind Express, enter the menu and choose ‘File’ > ‘Info’. Click on the ‘Update License’ button. In the ‘Activation code’ field, enter ‘EXTRAMS’ and click ‘OK’. You will now quit Mind Express to the Windows desktop.
If your PCS or SymbolStix symbols do not appear, follow these steps:
If your prediction stopped working or you want to install another prediction language, follow these steps:
If the Mind Express menu is protected with a password, you can retrieve the password by following these steps:
Depending on the Mind Express version installed on the device, you can also use the service password:
This may happen if the voice volume is too high.
The volume sliders of the Smart are configured to ensure maximum compatibility with all voices that we supply. Some voices require more power than others. Male voices for instance require usually more power than female voices. If both volume sliders are set at its loudest (100%), then it is possible, depending on the chosen voice, that the Smart will shut down while trying to speak. In that case, leave the general volume slider at 100%, but lower the voice volume slider until the device stops shutting down while trying to speak. Find the proper configuration for this specific voice, for example volume slider at 60% and general volume slider at 100% (as said, will be different for each voice).
If this doesn’t work, then the issue needs further investigation.
There are two reasons why this can happen. Both are related to the following issue: pressing the touchscreen and entering standby at the same time. When you resume from standby, the sound will be gone and a reset is necessary.
Voice combinations can be checked for compatibility and size with a software tool which can be found here. Please note that the more voices you install, the less space is available for user content. Maximum available space for voices on the Smart 3 = 700Mb.
Connect the Smart to your PC. Download the RemoteDisplay utility here, unpack the zip file and run “RemoteDisplay.exe”.
You will now see the Smart screen on your computer, and you can navigate on the Smart using your computer keyboard and mouse. Use the ‘Print Screen’ button on your keyboard to take screenshots, as you would do for any Windows application.