An overview of the options can be found here.

USB connection doesn’t function properly

Download and install the latest firmware (v38) for your Smart 3 from the Service > Downloads section.
Read also “How to connect the Smart to a computer“.

Software

How to connect the Smart to a computer

1. Switch on the Smart.
2. Connect the Smart to your computer using the supplied USB cable.
3. Wait for the software to make the connection.
4. Access the Smart by using the browse function in ActiveSync or Windows Mobile Device Center or by going to (My) Computer > My Device.

If you have problems connecting the Smart, then follow these steps:

1. Make sure you have ActiveSync installed for Windows XP (download here), or Windows Mobile Device Center for Windows Vista/7/8/10 (download the 32-bit version here or the 64-bit version here).
2. In case you are running Windows 8 or Windows 10, please follow these additional instructions here.
3. Make sure no antivirus software or firewall is blocking the connection.

How do I quit Mind Express?

In Mind Express, enter the menu and choose ‘File’ > ‘Info’. Click on the ‘Update License’ button. In the ‘Activation code’ field, enter ‘EXTRAMS’ and click ‘OK’. You will now quit Mind Express to the Windows desktop.

How do I (re)install symbol sets?

If your PCS or SymbolStix symbols do not appear, follow these steps:

1. Download the desired symbols using the following links:
   • Beta
   • Bliss
   • PCS
   • PCS (B/W)
   • PCS (High Contrast)
   • PCS (Thin Line)
   • Picto/Vijfhoek
   • PictureThis
   • Sclera
   • SymbolStix
   • Widgit/WLS
   • Metacom
2. Connect the Smart to the computer.
3. Quit Mind Express on the Smart.
4. Unzip the file and copy the files to the following directory on the Smart 3:
   My DeviceFlashDiskMindExpressData.
5. Restart Mind Express on the Smart.

How do I (re)install prediction lists?

If your prediction stopped working or you want to install another prediction language, follow these steps:

1. Download the prediction lists here.
2. Connect the Smart to the computer.
3. Quit Mind Express on the Smart.
4. Unzip and copy all prediction files of the desired language(s) (.da2, .dat, .exp, .id2, .idx, .sta, .wrd) to the following location on the Smart 3:
   My DeviceFlashDiskMindExpressPrediction.
5. Restart Mind Express on the Smart.

How can I add a voice to the Smart 3?

1. Request the desired voice(s) from support@jabbla.com. We will send you a link for each voice.
2. Extract all files contained in the zip files to a convenient location on your computer.
3. Connect the Smart to the computer.
4. Copy the extracted files to the following location on the Smart 3:
   FlashDiskMindExpressspeechAcapela
   If prompted, overwrite any existing files.
5. Reset the Smart.

How to retrieve the menu password

If the Mind Express menu is protected with a password, you can retrieve the password by following these steps:

1. Connect the Smart to a computer.
2. Browse to the following location on the Smart:
   MyDeviceFlashDiskMindExpressSettings.

3. Open the file @user1@.xml and you will see the following data:

   

4. Search through the file for item <MenuPwdProtected>. Here you will find the password right after ‘pwd’. The characters between the brackets (“ “) represent the password (here: 1234).

Depending on the Mind Express version installed on the device, you can also use the service password:
jabbla19service10

Smart shuts down while speaking

This may happen if the voice volume is too high.
The volume sliders of the Smart are configured to ensure maximum compatibility with all voices that we supply. Some voices require more power than others. Male voices for instance require usually more power than female voices. If both volume sliders are set at its loudest (100%), then it is possible, depending on the chosen voice, that the Smart will shut down while trying to speak. In that case, leave the general volume slider at 100%, but lower the voice volume slider until the device stops shutting down while trying to speak. Find the proper configuration for this specific voice, for example volume slider at 60% and general volume slider at 100% (as said, will be different for each voice).
If this doesn’t work, then the issue needs further investigation.

Sound

No sound

There are two reasons why this can happen. Both are related to the following issue: pressing the touchscreen and entering standby at the same time. When you resume from standby, the sound will be gone and a reset is necessary.

1. Entering standby mode using the menu in Mind Express: Extra > Smart 3 > “Standby…”. After resuming from standby, the sound will be gone. This option has been removed since version 4.2.6.1452.
2. Entering standby mode by pressing the on/off button and the touchscreen at the same time. After resuming from standby, the sound will be gone. This issue is being investigated (February 2015).

Voices

Possible voice combinations

Voice combinations can be checked for compatibility and size with a software tool which can be found here. Please note that the more voices you install, the less space is available for user content. Maximum available space for voices on the Smart 3 = 700Mb.

How to take screenshots

Connect the Smart to your PC. Download the RemoteDisplay utility here, unpack the zip file and run “RemoteDisplay.exe”.
You will now see the Smart screen on your computer, and you can navigate on the Smart using your computer keyboard and mouse. Use the ‘Print Screen’ button on your keyboard to take screenshots, as you would do for any Windows application.